Dialpad is a powerful business communication platform designed to streamline every kind of conversation your team needs to have. This unified approach simplifies how businesses communicate, helping teams stay connected effortlessly, regardless of where they are or what device they’re using.
A Single Platform for All Communications
Dialpad consolidates calls, contacts, and messages into one easy-to-use platform. By bringing all your business communications into the palm of your hand, it eliminates the need for juggling multiple apps or devices. You can make, receive, and manage communications smoothly within one unified interface, boosting productivity and reducing friction.
Seamless Device Switching
One of Dialpad’s standout features is the ability to switch calls seamlessly between devices. Whether you’re at your desk or on the move, you can transition calls from your laptop or deskphone to your Android device with just one tap.
Automatic Note-Taking with Voice Intelligence™
Forget scrambling to jot down important points during calls. Dialpad’s Voice Intelligence™ automatically transcribes calls and surfaces detailed notes once the call ends. This ensures you always have an accurate record of conversations, helping you stay organized and never second-guess what was said.
Rich Contact Profiles
Dialpad enriches your contact information by pulling in more than just names and numbers. Access shared emails, upcoming events, and critical details from your CRM directly within contact profiles. This helps provide context to conversations and improves customer interactions by equipping you with all relevant information at your fingertips.
Coach Calls From Anywhere
Managers and team leads can monitor and coach calls remotely with Dialpad’s listen-in feature. You don’t need to be at your desk to provide real-time feedback or support—everything happens through a single interface that makes coaching easy and effective, even on the go.
FAQs
1. Can I use Dialpad to manage all my business communications?
Yes, Dialpad unifies calls, messages, and contacts into one convenient platform.
2. Is it possible to switch calls between devices without dropping the call?
Absolutely. Dialpad lets you seamlessly switch calls between your laptop, deskphone, or Android device with a single tap.
3. Does Dialpad provide call transcription or note-taking features?
Yes, Dialpad’s Voice Intelligence™ automatically transcribes your calls and generates notes for easy reference.
4. Can I see additional contact details like emails or CRM info in Dialpad?
Yes, Dialpad offers rich contact profiles that include shared emails, upcoming events, and CRM data.
5. How can managers support or coach employees using Dialpad?
Managers can listen in on calls remotely via Dialpad’s interface to monitor and coach their teams from anywhere.
Version History
v35.0.0.1—21 Jun, 2025
+ Bug fixes and performance improvements
v34.0.0.2—19 Jun, 2025
+ Bug fixes and performance improvements
v33.0.0.5—3 Jun, 2025
+ Bug fixes and performance improvements
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