Hey Pharmacist simplifies the process of ordering, tracking, and receiving reminders for your NHS repeat prescriptions with just two taps. You can also book appointments for vaccinations and other health services.
Effortless Management of NHS Repeat Prescriptions
• With NHS login integration, managing your medications is straightforward.
• You can easily request your repeat prescription, monitor its status, and set reminders for future orders.
Convenient Delivery Options
• Choose to receive your medication at no cost through home delivery or pick it up at your local community pharmacy.
• If you opt for home delivery, we’ll send your prescription free of charge via Royal Mail, even for items that need refrigeration.
• Deliveries are made to any address in the UK without any cost to you or the NHS.
• Your prescription will be fulfilled by Rowlands Pharmacy Online at our distance selling pharmacy located at Rivington Road, Runcorn, Cheshire, WA7 3DJ.
Support Your Local Pharmacy
• If you prefer to collect your prescription, Hey Pharmacist makes it easy to do so at over 4,500 pharmacies across England.
• Just order through the app, and your medication will be ready for pickup at your selected pharmacy, at a time that works best for you.
Manage Medications for Loved Ones
• With the Hey Pharmacist app, you can also order and manage medications for family members.
• Simply register for this feature using unique online access codes provided by your GP.
• You can choose to have their medication delivered to you, sent directly to them, or collected from a nearby pharmacy—it's entirely up to you.
NEW: Book Health Services at Your Local Pharmacy
• If you’ve registered with your NHS login, you can now book various health services at your local pharmacy through the app.
• Whether you need vaccinations for travel, flu protection, or health and lifestyle advice, it’s all available right from the app.
No Hidden Costs
Using our service incurs no extra charges and is free for the NHS. If you normally pay for your prescriptions, the standard NHS fee will apply when ordering or collecting. If your prescription is exempt from charges, simply enter your exemption details or prepayment certificate in the app when prompted.
We're Here for You
• If you encounter any issues, our patient experience team, composed of seasoned pharmacy professionals, is ready to assist.
• You can reach out via phone, email, or instant messaging within the app for any support you may need.
About Hey Pharmacist
• Hey Pharmacist is part of PHOENIX UK, one of the country’s largest healthcare providers, with a history in community pharmacy dating back to 1810.
• Our service connects you to a network of over 4,500 pharmacies through our Numark Pharmacy membership program, providing you with both digital and in-store support.
Who Can Use Hey Pharmacist?
To use our service and order repeat prescriptions, you must:
• Be registered with an NHS GP in England
• Have medications that are on a repeat prescription
• Have a UK delivery address or be able to collect from a pharmacy in England
Getting Started is Easy
1. Download the Hey Pharmacist app and set up your account using NHS login.
2. View your repeat prescriptions and select which ones you want delivered.
3. Your GP will review your order, and we'll notify you once it’s approved.
4. If you choose home delivery, you’ll receive updates on your order’s status.
5. For local collection, visit the pharmacy when ready; please allow 2-3 days for preparation.
FAQ
Q: How do I manage my NHS repeat prescriptions with Hey Pharmacist?
A: With NHS login integration, you can easily request your repeat prescriptions, track their status, and set reminders for future orders directly through the Hey Pharmacist app.
Q: What delivery options are available for my prescriptions?
A: You can choose to have your medication delivered to your home at no cost or pick it up from over 4,500 community pharmacies across England. Home delivery is free and handled by Royal Mail, ensuring even refrigerated items are delivered securely.
Q: Is there a cost associated with using Hey Pharmacist?
A: Using Hey Pharmacist is free for the NHS, and there are no extra charges for our service. However, if you normally pay for your prescriptions, the standard NHS fee will still apply. Those exempt from charges can enter their exemption details in the app when prompted.
Version History
v6.0.15——15 May 2025
Repeat Prescriptions. Made Simple. Download the latest version of Hey Pharmacist to enjoy new features and updates immediately!
*6.0.15
This release contains bug fixes and enhancements.
*6.0.14
This release contains bug fixes and enhancements.
*6.0.13
This release contains bug fixes and enhancements.
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