Channel Talk is revolutionizing the way businesses engage with their customers. With real-time CRM, advanced messaging features, and easy-to-use tools, Channel Talk lets you manage customer interactions and support with ease, all from one unified platform.
Communicate with Your Customers
Channel Talk enables you to engage directly with your website visitors through live chat. Respond to questions, offer promotions, and provide tailored recommendations that can lead to higher sales and customer satisfaction.
Team Collaboration & Messaging
Work with your team in real time to answer customer inquiries. With integrated messaging and collaboration tools, everyone is on the same page, ensuring your customers get prompt and accurate responses.
CRM and Visitor Management
Manage and utilize your CRM and visitor list in real-time. Quickly identify and track customers, from first-time visitors to VIP clients. You can even save customer filtering conditions to improve efficiency and organization.
Seamless Communication Across Devices
Channel Talk ensures you’re never tied to the office. You can access conversations on both desktop and mobile devices, making it easy to connect with customers anytime, anywhere. Additionally, you can smoothly switch between chat and video calls with just one click.
Customizable Experience
Create a memorable first impression by customizing your home screen to fit your brand. Tailor your chat experience and ensure it reflects your company’s unique identity, setting the stage for positive customer interactions.
Effortless Search and Filter Capabilities
Finding customer interactions has never been easier. Quickly search for messages, sort through customer data, and locate specific visitors with just a few clicks. Save search filters to streamline your future customer management tasks.
Marketing Personalization
Increase retention and drive sales by offering personalized promotions. Use Channel Talk’s marketing tools to offer discounts to first-time visitors or provide free shipping to VIPs. Tailor your messages to fit customer needs and boost loyalty.
Security You Can Trust
Channel Talk prioritizes the protection of customer data and ensures robust product security. With a commitment to safeguarding both client and company information, you can confidently rely on Channel Talk for secure communications.
Proven Success
With over 100 million conversations powered monthly, Channel Talk has a proven track record. It boasts a 98% retention rate and an impressive 73% annual client growth rate, making it the fastest-growing customer service solution in Asia.
Version History
v9.22.2—2 May, 2025
Minor bug fixes and improvements. Install or update to the newest version to check it out!
v9.22.1—29 Apr, 2025
Minor bug fixes and improvements. Install or update to the newest version to check it out!
v9.22.0—19 Apr, 2025
Smarter mobile input is here!
Use bold, italic, bullet points, and links—now fully supported on mobile.
Macros keep buttons and forms even after editing.
You can also view live metrics during Meet!
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