MyTIM
Your Connection, Simplified
• The MyTIM app is your personal space to manage both mobile and landline services directly from your smartphone or tablet.
• Whether you need to monitor your usage, top up credit, or explore new offers, everything is right at your fingertips.
Getting Started
• Access the app easily with your MyTIM account, using your email as your username.
• Need a new account? You can create one directly in the app. To link it with a landline, simply connect via Wi‑Fi to the TIM Fiber or ADSL network you want to register.
• We value your input — share suggestions or feedback by emailing mytim.app@telecomitalia.it.
What You Can Do with the MyTIM App
The latest version of MyTIM makes managing your lines effortless. With a few taps, you can:
• Create and log in to your MyTIM account, both through the app and online.
• Check the activation status of your mobile and landline services.
• Save and manage your preferred payment methods.
• Get instant help through chat or the WeTIM Community.
• Track your orders and follow up on purchases.
• Browse and buy new TIM offers and products.
• Use the search box to quickly find what you need.
• Access key tools immediately from the quick actions section.
Stay updated on TIM stories, news, and contests.
• Explore TIM Party, our free loyalty program that rewards you with exclusive gifts, extra data, minutes, device discounts, prize contests, and much more.
• Even if you’re not a TIM customer yet, you can join contests, track orders, and activate a SIM card right from the app.
For Your Mobile Lines
Take full control of your mobile experience:
• View your remaining credit and recent transactions.
• Check details about your current tariff plan and active offers.
• Monitor your minutes, texts, and data usage.
• Manage active services linked to your number.
• Top up instantly via credit card, PayPal, Satispay, or with a RicariCard. You can also enable Automatic Top‑up.
• Purchase public transport, parking, and limited‑traffic zone tickets in many cities — directly through the app.
For Your Landlines
Keep your home connection organized with:
• A complete view of your active offers and services.
• Access to invoices from the past 12 months.
• Options to view or download each invoice as a PDF.
• Simple and secure bill payments via credit card or PayPal.
• Automatic direct debit setup for your bank account or credit card.
• The option to move or transfer your account when needed.
Exclusive Deals
• Through TIM Benefit, you receive discount codes for online shopping with top brands.
• These offers are tailored using accessibility permissions (API) to identify the participating brand URLs you visit, ensuring you never miss a great deal.
To read the Accessibility Statement for the MyTIM app, visit:
https://www.tim.it/dichiarazione-di-accessibilita-mytim
Always Evolving
• The MyTIM app is constantly growing with new features and improvements.
• Keep it updated to make sure you’re always enjoying the best digital experience TIM has to offer.
FAQ
Q: How do I get started with MyTIM?
A: You can sign in easily using your MyTIM account, where your email address serves as your username. If you don’t have an account yet, you can create one directly from the app. To connect a landline, simply make sure you’re using your TIM Fiber or ADSL Wi‑Fi network when registering.
Q: Can I use MyTIM without being a TIM customer?
A: Yes, even if you’re not yet a TIM customer, you can explore certain features like joining contests, tracking orders, and activating a SIM card directly through the app.
Q: How do I log in if I forgot my password?
A: If you’ve forgotten your password, tap on “Forgot Password?” on the login screen. You’ll receive an email with instructions to reset it. Be sure to check both your inbox and spam folders.
Version History
v7.2.3——6 Oct 2025
MyTIM app is renewed! Discover all the news, contents and services designed for you Download the latest version of MyTIM to enjoy new features and updates immediately!
*7.2.3
Aggiorniamo regolarmente l'app MyTIM per renderla sempre migliore e vicina alle tue esigenze.
Da oggi è disponibile l’accesso all'area riservata TIM Energia per chi sottoscrive un'offerta "TIM Energia powered by Poste Italiane”. Gestisci in autonomia le tue forniture luce e gas, insieme ai tuoi servizi TIM, con un’unica esperienza digitale.
*7.2.2
Aggiorniamo regolarmente l'app MyTIM per renderla sempre migliore e vicina alle tue esigenze.
In questo aggiornamento:
- È stata migliorata la personalizzazione e la gestione delle offerte.
- Sono stati risolti bug minori
*7.2.1
Aggiorniamo regolarmente l'app MyTIM per renderla sempre migliore e vicina alle tue esigenze.
In questo aggiornamento:
- È stata introdotta la possibilità di modificare il tuo piano tariffario
- È stata introdotta la funzionalità di blocco SIM in caso di furto o smarrimento
- Abbiamo reso disponibile nell'APP My TIM il QR Code della tua eSIM
- Sono stati risolti bug minori
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