Gia® by MVP APK

24/7 Virtual Care That Saves You Time and Money

Anytime Access to Care

• Gia is available around the clock, providing access to care, health condition support, guidance on getting healthier, and answers to medical questions whenever and wherever you need them.

• Best of all, Gia is free for most MVP members, saving you money.*

Urgent and Emergency Care

• Get connected to urgent and emergency care, including behavioral health services, within minutes.

• Gia helps you quickly determine if you need treatment or an in-person visit.

Text a Doctor Anytime

• Message a doctor 24/7 for virtual primary and specialty care through MVP’s partner, Galileo.

• Use this service for preventive care, medical questions, managing chronic conditions like diabetes, or prescription refills.**

Same-Day Treatment

• With doctors available 24/7 and no appointment needed via Galileo, you can receive same-day treatment for nearly any health concern.**

Behavioral Health Support

• Manage medications and receive help for conditions such as anxiety, depression, and trauma.

• Schedule virtual therapy and psychiatry appointments without referrals, and connect with qualified specialists via video chat.

• For urgent behavioral health needs, members can get assistance within 20 minutes without appointments or referrals.**

Find the Right In-Person Care

• Find a Doctor or Facility

- Search for in-network doctors by name or specialty, and locate care facilities like hospitals and urgent care centers by name or type.

• Estimate Your Costs

- Get cost estimates for over a million healthcare services. Avoid surprise bills by finding the best prices, including $0 preventive care options.

Fast Access to Your Plan Information

• ID Cards

- View and share your MVP ID cards easily with doctors, family, or anyone you choose.

Pharmacy and Drug Search

• Find in-network pharmacies and select your primary pharmacy.

• Search for drug prices based on your plan, deductible, and out-of-pocket maximum.

• Compare generic and brand-name options, explore mail-order or in-store pick-up choices, and check if a prior authorization is required.

Claims and Deductibles

• View detailed medical, dental, and pharmacy claims.

• Track progress toward deductibles and plan limits for all members, including current and prior years.

Payments and Billing

• Make premium payments, review payment history, manage your wallet, and set up Auto Pay to simplify billing.

Preventive Care Reminders

• Receive personalized, proactive recommendations to help keep you and your family healthy.

Benefits Overview

• Access a summary of your coverage, including medical, dental, vision, and pharmacy plans.

Secure Messaging

• Chat with MVP customer care representatives directly within Gia.

Additional Features

• Communication Preferences

- Switch to paperless delivery or customize how you receive different types of communications.

• Secure, Flexible Sign-In

- Log in using password, biometrics (facial or fingerprint recognition), plus a unique code sent to your phone for added security.

• Helpful Hints

- Access easy-to-understand explanations throughout the app to clarify unfamiliar terms.

*Most MVP members can access Gia’s virtual care services with no cost-sharing. In-person visits and referrals may incur costs depending on the plan. Exceptions apply for self-funded plans. Starting January 1, 2025, Gia telemedicine services for MVP QHDHP plans will cost $0 after the deductible is met upon plan renewal.

**Some services may require downloading a separate app.

FAQ

Q: Can Gia help me with urgent or emergency medical situations?

A: Yes. Gia connects you to urgent and emergency care services, including behavioral health support, within minutes. It can also help you determine if you need immediate treatment or an in-person visit, ensuring you get appropriate care quickly.

Q: How do I message a doctor through MVP’s virtual care service?

A: MVP partners with Galileo, allowing you to text a doctor 24/7 for virtual primary and specialty care. You can use this service for preventive care, medical questions, managing chronic conditions like diabetes, or prescription refills. Some services may require downloading the Galileo app.**

Q: Is same-day treatment available through virtual care?

A: Yes. With doctors available 24/7 and no appointment needed via Galileo, you can receive same-day treatment for most health concerns from the comfort of your home.**

Version History

v13.1.0——3 Jul 2025

24/7 virtual care and fast, convenient access to the plan info you rely on. Download the latest version of Gia® by MVP to enjoy new features and updates immediately!

*13.1.0

- Medicaid, HARP, and EP members can now connect with a pregnancy doula for personalized support during pregnancy, childbirth, and postpartum recovery.

- Women navigating menopause, perimenopause, or postmenopause can now access virtual care, expert guidance, and tailored resources to manage symptoms and feel their best.

- MVP members can now view and manage their pharmacy, dental, and vision benefits directly from the Benefits and Coverage section.

*13.0.0

We've enhanced the security in Gia by adding Two-Factor Authentication (2FA).

*12.0.0

The all-new Gia app experience is here! We've streamlined the design to make important information and tasks easier to find. Navigation is now more seamless with an intuitive menu and quick access options, ensuring you can effortlessly manage your plan and access 24/7 virtual care. We've enhanced security by removing Facebook, Google, and Apple login options. You can still log in using face recognition and fingerprint ID.