Take control of your health care anytime, anywhere with the Zilveren Kruis app. Whether you're submitting a claim, checking reimbursements, or viewing your insurance details, this app provides secure, fast, and convenient access to everything you need—directly from your smartphone or tablet.
With login access through DigiD, your personal health care data is always protected. You can use the app in Dutch or English, making it accessible for a wider audience. From checking how much excess you have left to chatting with customer support, Zilveren Kruis puts your insurance information right at your fingertips.
Safe and Easy Login with DigiD
Your privacy and data security are a top priority. That's why logging into the Zilveren Kruis app is done exclusively through DigiD, ensuring your health information is accessed securely and responsibly.
View Your Insurance Coverage
· See how you’re insured and who else is covered under your plan.
· Instantly access your health insurance card from within the app.
· Check reimbursements and submitted claims at a glance.
Track Health Care Costs and Excess
Stay on top of your finances by:
· Viewing both submitted and reimbursed health care expenses.
· Tracking how much of your annual excess is still remaining.
Submit Claims in Seconds
· Snap a photo of your invoice or receipt, upload it in the app, and submit your claim.
· Most claims are processed and reimbursed by the next working day—saving you time and hassle.
Get Support When You Need It
· Use the integrated chat feature to talk to a chatbot or a customer service agent for fast answers to your questions.
· Easily find answers to common questions about reimbursements and insurance coverage.
Request Transport Authorisation
Need medical transportation? You can now arrange authorisation for transport directly through the app without the need for phone calls or paperwork.
Use the App in Dutch or English
The Zilveren Kruis app offers full functionality in both Dutch and English, making it easier for expats, international students, and non-Dutch speakers to manage their care.
FAQs
1. How do I log into the Zilveren Kruis app?
You log in securely using DigiD, which ensures that your personal and medical data remains safe and only accessible to you.
2. Can I submit a claim using the app?
Yes! Simply take a photo of your invoice and submit it via the app. Claims are usually processed and reimbursed by the next working day.
3. Where can I find my insurance card?
Your digital insurance card is available within the app. You can show it during appointments or for verification without carrying a physical card.
4. How can I check how much excess I have left?
The app shows how much of your annual excess you’ve used and how much remains, helping you stay informed about your out-of-pocket limits.
5. Is customer support available through the app?
Absolutely. Use the chat feature to connect with our AI chatbot or speak directly with a customer service representative for assistance.
Version History
v6.1.0—3 Jul, 2025
You can now customise the look of the app by choosing between a light or dark mode, or by following your device's system setting. In addition, we have fixed some bugs.
v6.0.11—20 May, 2025
The chat works using new technologies, allowing us to help you even better in the future.
We regularly improve our app, so please turn on automatic app updates in your phone's settings to receive these updates automatically.
v6.0.10—26 Mar, 2025
We have fixed a number of bugs.
We regularly improve our app, so please turn on automatic app updates in your phone's settings to receive these updates automatically.
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