Knox Remote Support APK

Knox Remote Support: Comprehensive Remote Troubleshooting Solution

Overview

• Knox Remote Support is an advanced remote troubleshooting solution designed for IT administrators who need to efficiently manage and support devices enrolled in Knox cloud services.

• It provides a secure and seamless way to diagnose and resolve technical issues on users' devices without requiring physical access.

• This tool enhances IT support capabilities by enabling real-time interaction, file sharing, and device monitoring—all under a valid Knox license.

Key Features

1. Remote Device Control

• IT admins can take control of a user’s device to troubleshoot issues directly.

• Enables real-time interaction for faster problem resolution.

• Supports Samsung Knox-secured devices to maintain security during remote sessions.

2. Screen Recording & Capture

• Screen Recording: IT admins can record the device’s screen as a video clip, allowing them to review the session later or analyze recurring issues.

• Screen Capture: Admins can take screenshots of the device screen to document errors or provide visual instructions to users.

• Files are automatically saved and shared securely with IT teams for further analysis.

3. File Transfer Capabilities

• Admins can send important files, patches, or updates directly to the user’s device.

• Users can also upload logs, error reports, or other necessary files for IT review.

• Ensures seamless data exchange while maintaining Knox’s security protocols.

4. Secure & License-Based Access

• Available only under a valid Knox cloud services license, ensuring authorized usage.

• All remote sessions are encrypted to prevent unauthorized access.

• Supports enterprise-level security compliance for corporate and government deployments.

Benefits of Knox Remote Support

• Reduces Downtime: Immediate remote assistance minimizes disruptions for end-users.

• Improves Efficiency: Eliminates the need for on-site troubleshooting, saving time and resources.

• Enhances Security: Leverages Samsung Knox’s defense-grade security for all remote interactions.

Knox Remote Support is an essential tool for businesses that rely on Knox-secured devices, ensuring smooth IT operations with minimal intervention.

By providing secure remote access and troubleshooting capabilities, it empowers IT teams to maintain productivity while upholding stringent security standards.

FAQ

Q: Who can use Knox Remote Support?

A: It is intended for IT administrators, help‑desk engineers, and managed service providers who support devices that are enrolled in Samsung Knox Enterprise Mobility Management (EMM) or other Knox‑compatible MDM solutions. The administrator must have a current Knox Cloud Services license that includes the Remote Support feature.

Q: Do I need a special device to be supported?

A: The device must be a Samsung Android device that is compatible with Knox (generally models released since 2014) and must be enrolled in a Knox‑managed environment. Non‑Knox devices cannot be accessed through this tool.

Q: How does remote device control work?

A: After the user consents to a session, the admin can view the device screen in real time and, if necessary, take control to navigate, open apps, adjust settings, or install patches. All actions are logged and can be audited later.

Version History

v25.07(250619120)——6 Aug 2025

This enables IT Admin to troubleshoot the user's device problem remotely. Download the latest version of Knox Remote Support to enjoy new features and updates immediately!

*25.07(250619120)

- Performance improvement of RS viewer (screen quality and screen control speed)

- Android 16 support

*25.04(250213090)

- Multi-language support (English, Korean, French, German, Italian, Latin Spanish, Brazilian Portuguese). This follows to the device's language setting.

- target SDK version change from 34 to 35

*25.01(250107160)

- Multi-language support (English, Korean, French, German, Italian, Latin Spanish, Brazilian Portuguese). This follows to the device's language setting.

- target SDK version change from 34 to 35