ServiceDesk Plus | On-premises APK

ServiceDesk Plus Mobile App

Introduction

• The ServiceDesk Plus mobile app empowers employees and technicians by providing on-the-go access to IT and enterprise services.

• This versatile app integrates IT Service Management (ITSM) and IT Asset Management (ITAM) into a single platform, enabling seamless handling of IT, HR, legal, and finance services.

• With remote capabilities, teams can efficiently manage requests, approvals, and tasks from anywhere.

Key Features

1. Request Management

• Create, view, edit, and resolve service requests effortlessly.

• Monitor ticket status in real-time.

• Assign tickets to technicians for faster resolution.

• Add notes and updates to keep stakeholders informed.

2. Task Management

• Break down complex service requests into smaller trackable tasks.

• Assign tasks to team members for better delegation.

• Monitor task progress to ensure timely completion.

3. Attachments & Work Logs

• Attach files, screenshots, and images to requests for better context.

• Log time spent on each request for productivity tracking.

4. Knowledge & Asset Management

• Access a solution knowledge base to resolve common issues quickly.

• Add new assets by scanning barcodes or QR codes.

• View detailed asset information (e.g., hardware specs, warranty details).

• Remote desktop access for Windows machines.

5. Calendar & Approvals

• Sync pending tickets and deadlines with your mobile calendar.

• CAB (Change Advisory Board) members can approve change requests directly from the app.

6. Additional Features

• Approval workflows for service requests and changes.

• Real-time notifications for ticket assignments, replies, and approvals.

• In-app chat for direct communication with end users.

• Customizable dashboard and views for a personalized experience.

Trial & Compatibility

• Try ServiceDesk Plus with a fully featured 30-day free trial at mnge.it/try-ITSM-now.

• Note: The mobile app requires an existing ServiceDesk Plus installation or active account.

• Compatible only with ServiceDesk Plus On-Premises version 14000 and above.

This mobile solution enhances efficiency by enabling workforce mobility without compromising service management capabilities.

FAQ

Q: Can I access the app offline?

A: Basic ticket viewing is available offline, but full functionality (like updating tickets, approvals) requires an active internet connection.

Q: How do I sync my service desk calendar with the mobile app?

A: Go to Settings → Calendar Sync to integrate pending tickets and deadlines with your device calendar.

Q: What if I need technical support for the app?

A: Contact ManageEngine Support or refer to the ServiceDesk Plus documentation for troubleshooting.

Version History

v6.1.1——6 Aug 2025

Deliver exceptional service experiences across IT, HR, Facilities, and more Download the latest version of ServiceDesk Plus | On-premises to enjoy new features and updates immediately!

*6.1.1:

SD-132653: Unable to scan the barcode using the barcode scanner in Edit Asset form has been fixed.

SD-133238: The issue with the Group list in the Add/Edit Task form has been fixed.

*6.1

Assets(Supported from 15100):

1. Filter assets by product type for faster access in the Assets list view.

2. Select and update multiple assets simultaneously by long-pressing the asset cards in Assets list view.

3. Asset edit form populated based on product type.

Worklog Templates:

Technicians can now select templates to quickly log their work.

Attachments:

For better storage and performance control, Choose image quality— Original/High/Medium/Low in the Settings screen.

*6.0.10

Fixed a crash issue on the TFA login page.