Zoho Desk APK

Why Choose Zoho Desk?

Prioritize with Ease: Zoho Desk's Custom Views and Work Modes automatically organize your tickets based on your chosen criteria. This allows you to quickly focus on the most urgent issues and manage your workload effectively.

Stay Connected: Engage with customers across multiple messaging platforms including WhatsApp, Instagram, Twitter, and WeChat. Zoho Desk integrates these channels so you can maintain meaningful conversations without switching apps.

Enhanced Ticket Context: Access detailed and relevant information with each ticket. By integrating with Zoho CRM, Zoho Desk provides a complete view of customer interactions, giving you the context you need to resolve issues efficiently.

Seamless Collaboration: Work effortlessly with your team and other departments. Tag colleagues on tickets, share updates on the Team Feed, and collaborate in real-time to expedite ticket resolutions.

Stay Updated: Never miss important updates with the Notification Center. Receive push notifications for ticket updates, comments, and mentions, keeping you informed and in control, wherever you are.

Effortless Gestures: Perform common ticket actions such as editing, closing, and moving with simple swipes. Zoho Desk's gesture-based controls streamline your workflow, saving you time and effort.

Task and Time Tracking: Keep track of tasks and monitor the time spent on each ticket with the integrated Time Tracking feature. This helps ensure that tasks are completed on schedule and provides insights into agent performance.

FAQs

1. How does Zoho Desk improve customer support?

Zoho Desk enhances customer support by automating ticket management, providing context-rich information, and facilitating seamless communication across multiple channels. Its mobile app ensures that support teams can manage tickets and collaborate effectively from anywhere.

2. Can Zoho Desk be customized for different business needs?

Yes, Zoho Desk is highly customizable. You can tailor the platform to fit the specific requirements of your business, from setting up Custom Views and Work Modes to integrating with other tools like Zoho CRM.

3. What messaging platforms does Zoho Desk support?

Zoho Desk supports a wide range of messaging platforms, including WhatsApp, Instagram, Twitter, and WeChat. This allows you to engage with customers through their preferred communication channels.

4. How does Zoho Desk help with team collaboration?

Zoho Desk enables team collaboration by allowing you to tag colleagues on tickets and share updates via the Team Feed. This ensures that everyone involved in resolving a ticket is kept in the loop and can contribute to the resolution process.

5. What features does the Notification Center offer?

The Notification Center in Zoho Desk keeps you updated with push notifications about ticket updates, comments, and mentions. This ensures that you are always aware of important developments, even when you're not actively using the app.

6. How does Time Tracking work in Zoho Desk?

The Time Tracking feature in Zoho Desk allows you to monitor how much time is spent on each ticket. This helps in managing workloads, tracking productivity, and ensuring that tasks are completed in a timely manner.

Why Download Zoho Desk?

Flexibility: Manage your customer support operations anytime, anywhere, with the mobile app’s robust features.

Customization: Adapt the software to meet the specific needs of your business with various customization options.

Efficiency: Streamline your workflow with automated ticket organization, seamless collaboration, and intuitive gesture controls.

Cost-Effective: Get powerful customer service capabilities without breaking the bank, making it a smart choice for businesses of all sizes.

What's New in the Latest Version 2.6.33

Last updated on Aug 31, 2024

- Now you can update the ticket status while sending the reply.