MyAcea Acqua is the official app designed to help users of Acea Ato2, Acea Ato5, and Acea Molise manage their domestic water services effortlessly and securely. Available on your smartphone, this app gives you complete control over your water account anytime, anywhere.
Easy Access and Setup
Getting started with MyAcea Acqua is quick and straightforward. Simply register through the app or use your existing credentials from the MyAcea Acqua web portal. After logging in, associate your domestic water utility account to start using all the services instantly.
Submit Meter Readings (Self-Reading)
Stay in control of your consumption by regularly submitting meter readings via the app. This allows for accurate billing based on your actual water use instead of estimates.
Web Bill Service
Switch to the eco-friendly Bolletta Web option to receive your water bills directly by email on the day they’re issued. Say goodbye to paper bills and contribute to environmental conservation.
Automated Payments
Activate direct debit from your bank or post office account to avoid missing payment deadlines. You can also securely view, download, and pay your invoices directly from the app using your credit card.
Monitor Your Requests
Keep track of all your service requests made through the app, web portal, call center, or counters. Stay updated on the progress of any inquiries or reports you’ve submitted.
Report Failures and Issues
Use the app to report failures or leaks related to your private water supply or problems on public land such as leaks, water points, or fountains. Your reports help Acea improve the quality of service for everyone.
FAQs
1. How do I register for the MyAcea Acqua app?
You can register directly through the app or log in using your existing MyAcea Acqua web portal credentials.
2. Can I submit my meter reading through the app?
Yes, the app allows you to periodically submit your meter readings for accurate billing based on actual consumption.
3. Is it possible to receive my bills via email?
Absolutely! Activate the Bolletta Web service to get your water bills sent directly to your email, reducing paper waste.
4. How can I pay my bills using the app?
You can view, download, and securely pay your invoices with a credit card or set up direct debit from your bank or post office account.
5. Can I report water leaks or other issues using the app?
Yes, you can report failures or leaks related to your private water supply or on public land, such as water points and fountains, to help improve services.
Version History
v2.4.2—4 Jun, 2024
Nuovo servizio di segnalazione guasti: più semplice, veloce e ottimizzato per l'utilizzo da dispositivo mobile.
v2.2.8—6 Dec, 2023
Bugfix e miglioramento prestazioni.
v2.2.5—18 Nov, 2023
Grazie per aver scelto MyAcea Acqua!
Abbiamo aggiornato l’app con nuove funzionalità e corretto alcuni bug per migliorare la tua esperienza di navigazione.
Ecco cosa troverai:
Nuova schermata di accesso/registrazione
Home arricchita di nuovi contenuti e della sezione consigli;
Sezione Fatture aggiornata con nuove funzionalità;
Miglioramento della schermata di Aggiungi utenza;
Prestazioni più fluide;
Buona navigazione!)
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