Industry Online Support APK

Overview of the Industry Online Support App

The Industry Online Support App is a comprehensive tool designed to provide users with 24/7 access to an extensive database of over 300,000 documents related to Siemens Industry products.

This resource is invaluable for professionals in the industry, as it allows them to retrieve vital information anytime and from anywhere.

Key Support Areas

The app is particularly beneficial in several critical areas:

1. Project Implementation

• Assists users in navigating challenges that may arise during the execution of projects, ensuring smooth progress and effective problem-solving.

2. Troubleshooting

• Enables swift identification and resolution of technical failures, which helps minimize downtime and maintain operational efficiency.

3. System Management

• Aids in the expansion or reorganization of existing systems, supporting users in optimizing their setups to meet evolving needs.

4. Expert Resources

• Users of the app can access a wealth of valuable resources, including:

- FAQs: Quickly find answers to common questions related to Siemens Industry products.

- Application Examples: Review relevant case studies and applications that demonstrate product usage.

- Manuals: Obtain detailed manuals for products, providing essential guidance and instructions.

- Certificates: Access certifications related to products, which can be critical for compliance and quality assurance.

- Product Notes: Stay updated with the latest information and insights associated with specific products.

Main Features

• The Industry Online Support App offers a range of features designed to enhance user experience and provide ease of access to information:

1. Product Scanning

- Users can simply scan product codes or EAN codes to gain immediate access to all associated technical and graphic data, including CAx data relevant to Siemens Industry products.

2. Information Sharing

- Facilitates the sharing of product information via email to support immediate processing at the user’s workstation, enhancing collaboration and efficiency.

3. Technical Support Requests

- Users can conveniently submit inquiries to Technical Support, with the option to include detailed information through scanning or by capturing photos, ensuring comprehensive communication.

4. Offline Access

- The app features an offline cache option that allows users to save their favorite entries.

- This means they can access critical product information and resources even without an internet connection.

5. PDF Transfer

- Users can easily import PDF documents into an external library for convenient access, promoting better document management.

6. Multilingual Support

- The app is designed to cater to a diverse user base by offering content and interfaces in six languages: German, English, French, Italian, Spanish, and Chinese. Additionally, a temporary switch to English is available for ease of navigation.

Additional Guidance

• For users seeking further assistance on how to effectively use the app, a dedicated "Help / Tutorial" section is available within the app.

• Furthermore, users can enhance their understanding by watching a comprehensive tutorial video at the following link:

https://support.industry.siemens.com/cs/ww/en/sc/2067

FAQ

Q: How can I search for specific information within the app?

A: Users can search for specific information using the search functionality provided within the app. You can enter keywords or product codes to retrieve relevant documents and resources quickly.

Q: Is there a way to access the app’s resources without an internet connection?

A: Yes, the app features an offline cache option that allows users to save their favorite entries, enabling access to critical product information and resources even without an internet connection.

Q: Can I submit a support request through the app?

A: Absolutely! Users can submit inquiries to Technical Support directly through the app. You can include detailed information by scanning or taking photos, ensuring comprehensive communication of your issue.

Version History

v5.5.4——5 Jun 2025

Acess to SIOS Data, Forum & Support Request Download the latest version of Industry Online Support to enjoy new features and updates immediately!

*5.5.4

Bug Fixes

*5.5.2

- Bug Fixes.

- Implementing Notifications

-Update SDK

*5.4.4

Our latest app update is designed to enhance your experience!

We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.

Enjoy the update and an improved app experience!