Use the Mitra app to manage your Airtel retailer account and services seamlessly in one convenient platform. The app offers a user-friendly interface that makes it easy to navigate and use. Plus, there are no usage charges, ensuring it remains a cost-effective solution.
Why Choose Mitra? Explore Its Comprehensive Features
Mitra goes beyond basic functionality by offering a suite of advanced tools designed specifically for Airtel retailers. Below, we explore each feature in detail, highlighting how they work and the practical benefits they bring to your operations:
+ Real-Time Balance Monitoring with Smart Notifications
- Stay updated with live account balance tracking.
- Receive instant alerts when your balance drops below a set threshold, helping you avoid service interruptions.
- Never miss a low-balance warning again, saving time and preventing missed opportunities.
+ Extensive Tariff Plan Viewing Across All States
- Access a wide range of tariff plans, including full talk time, top-ups, daily packs, SMS bundles, data plans, and roaming packs.
- Unlike traditional systems, Mitra offers nationwide coverage, allowing you to view and compare plans from all Indian states.
- This feature helps you offer personalized recommendations, boosting customer satisfaction and loyalty.
+ Instant Updates on Your Last 20 LAPU Transactions
- Track your most recent 20 LAPU transactions in real time for instant insights.
- Verify details, resolve discrepancies, and maintain accurate records effortlessly.
- This tool ensures transparency and builds trust with your customers while eliminating manual logging.
+ Advanced Search for Up to 72 Hours of LAPU Transactions
- 0Quickly search through up to 72 hours of LAPU history using keywords or details.
- Get precise results in seconds, making it ideal for audits, customer inquiries, or dispute resolution.
- This feature streamlines processes, saving time and enhancing efficiency.
+ Quick Wrong Recharge Reversal Requests
- Easily fix mistakes by raising a reversal request directly through the app.
- Requests are processed within 15 minutes, minimizing customer dissatisfaction.
- Mitra simplifies the reversal process, helping you maintain strong customer relationships.
+ Tracking LAPU Purchases from FSE for Up to 72 Hours
- Monitor LAPU units purchased from your Field Sales Executive (FSE) for up to 72 hours.
- This clear audit trail helps you manage stock, confirm deliveries, and prevent discrepancies.
- It provides greater control over your operations and reduces errors.
+ Real-Time Commission Tracking
- Monitor all LAPU transaction commissions and monthly backend commissions in real time.
- This transparent system helps you track income streams, forecast revenue, and optimize sales strategies.
- Make informed decisions with accurate, up-to-the-minute data to boost profitability.
+ Status Checks for Customer Activations
- Track the progress of customer activations, such as new SIM activations or service upgrades, in real time.
- Keep your customers informed and satisfied with instant updates.
- This feature reduces follow-up hassles and enhances your service delivery.
+ Seamless LAPU MPIN Reset
- Reset your LAPU MPIN directly through the app without waiting or visiting support centers.
- This user-friendly process ensures account security while minimizing downtime.
- Stay focused on serving your customers with minimal interruptions.
+ Effortless Query and Complaint Submission
- Send queries or complaints regarding FSE service levels with just one tap.
- The app ensures your feedback is quickly directed to the right team for prompt resolution.
- This improves your experience and contributes to better overall service from Airtel.
By combining these powerful tools, Mitra empowers Airtel retailers to streamline operations, enhance customer satisfaction, and improve profitability—all in one intuitive platform.
FAQ
Q: What features does the Mitra app offer?
A: Mitra provides a wide range of features including real-time balance monitoring, extensive viewing of tariff plans across all states, transaction tracking, quick reversal requests for wrong recharges, commission tracking, customer activation status checks, seamless MPIN resets, and direct submission of queries or complaints.
Q: How does real-time balance monitoring work?
A: The app allows you to track your account balance in real-time and sends instant notifications when your balance falls below a predetermined threshold. This helps you avoid service interruptions and manage your finances effectively.
Q: Can I view tariff plans from across the entire country?
A: Yes, the Mitra app provides access to many tariff plans from all states in India, including full talk time, top-ups, data plans, and more. This helps you offer tailored recommendations to your customers based on their needs.
Version History
v5.87——22 Apr 2025
Use Mitra app to manage your Airtel retailer account & services at One place Download the latest version of Mitra to enjoy new features and updates immediately!
*5.87
Minor bug fixes and improvements. Install or update to the newest version to check it out!
*5.85
Minor bug fixes and improvements. Install or update to the newest version to check it out!
*5.84
Minor bug fixes and improvements. Install or update to the newest version to check it out!
Ratings and reviews
There are no reviews yet. Be the first one to write one.