Service Sarawak
Overview
• Service Sarawak is a mobile application developed and managed by the Sarawak Government to provide citizens and residents with a convenient, centralized platform for accessing a wide range of government services.
• It is designed to simplify processes, reduce the need for physical visits to offices, and improve overall service delivery efficiency.
Purpose and Objectives
• To offer a one-stop digital solution for various government-related transactions.
• To enhance accessibility to public services anytime and anywhere.
• To promote cashless and paperless transactions in line with digital transformation initiatives.
Key Features
1. Bills Payment
• Users can settle utility bills such as water and electricity.
• Allows payment for assessment rates and other municipal charges.
• Supports multiple secure payment methods, including online banking and e-wallets.
2. Online Service Applications
• Enables applications for licenses, permits, and other approvals.
• Facilitates renewal of vehicle licenses and certain registrations.
• Provides access to various forms and submission channels without visiting government offices.
3. Information Access
• Offers updated information on government announcements and service changes.
• Allows users to track application status and payment history.
Benefits to the Public
• Saves time by reducing queues and physical trips to service counters.
• Improves transparency through clear records of transactions.
• Encourages adoption of modern digital services in the community.
Security and Reliability
• Uses secure encryption to protect user data.
• Ensures transactions are processed through authorized government systems.
• Regular updates maintain performance and address emerging needs.
Service Sarawak reflects the state’s commitment to digital innovation, ensuring that government services are more accessible, efficient, and user-friendly for all residents.
FAQ
Q: Which types of bills can be paid through the app?
A: Service Sarawak allows you to settle utility bills such as water and electricity, as well as municipal charges including assessment rates. The app pulls your billing details directly from government records, so you can view outstanding amounts and due dates before proceeding with payment. This ensures you never miss a deadline.
Q: What payment options does Service Sarawak support?
A: You have multiple secure payment methods at your disposal, including internet banking, credit or debit cards, and popular e-wallets. Each transaction is encrypted end to end, and a digital receipt is instantly provided for your records. You can also review past transactions within the app to keep track of your spending.
Q: Can I apply for licenses and permits via the app?
A: Yes, Service Sarawak streamlines applications for a variety of permits, licenses and other approvals. Whether you need to renew your vehicle license, apply for a business permit, or submit planning applications, the app guides you through the necessary forms, allows you to upload supporting documents, and notifies you when your application has been processed or if additional information is needed.
Version History
v1.3.0——22 Dec 2025
An app by Sarawak Government for bills payment and apply for online services. Download the latest version of Service Sarawak to enjoy new features and updates immediately!
*1.3.0
Minor bug fixes and improvements. Install or update to the newest version to check it out!
*1.2.5
Minor bug fixes and improvements. Install or update to the newest version to check it out!
*1.2.4
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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